Terms of Sale
This page, along with our Terms of Use, Privacy Policy, and Cookie Policy, provides information about us and the legal terms and conditions (Terms) for purchasing products (Products) from our website (our site).
These Terms will apply to any contract formed between us for the sale of Products to you (Contract). Please read these Terms carefully before ordering any Products from our site. By clicking the “Place Order” button, you agree to these Terms. If you do not accept these Terms, you cannot order any Products from our site.
You should print or save a copy of these Terms for future reference.
We may update these Terms from time to time. Please check these Terms before placing an order to ensure you understand the terms applicable at that time.
These Terms and any Contract between us will be in English.
1. Information About Us
1.1 We run the website https://elearnelite.co.uk/ (our site). Our company, E-LEARN ELITE LTD (referred to as “The Company,” “we,” or “us”), is registered in England and Wales under company number 15459793. Our registered office is located at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF .
1.2 For any inquiries, please visit our Contact Us page. If you are dissatisfied with our Products or service, we would like to hear from you.
2. Our Products
2.1 The images of Products on our site are for illustrative purposes only, and the actual Products may differ slightly from those images.
2.2 The packaging of Products may also differ from what is shown in images on our site.
2.3 All Products displayed on our site are subject to availability. If the Product you ordered is not available, we will notify you by e-mail as soon as possible.
3. How We Use Your Personal Information
3.1 We use your Personal Information only in accordance with our Privacy Policy. Please review our Privacy Policy as it contains important terms that apply to you.
3.2 Except as modified by our Privacy Policy, we will use the Personal Information you provide to:
a. Supply you with the Products you have ordered;
b. Process your payment for these Products; and
c. Inform you about similar products or services we offer, which you can opt out of at any time by contacting us.
3.3 You agree that we may share your Personal Information with any Group Company or credit reference agency. Credit reference agencies and we may keep a record of any search conducted. For this purpose, a Group Company includes any holding company (including the ultimate holding company), The Company, and any subsidiary of the ultimate holding company and The Company.
4. If You Are a Business Customer (This clause 4 only applies if you are a business.)
4.1 If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use our site to purchase Products.
4.2 These Terms, along with our Privacy Policy and Terms of Use, constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise, or representation made by or on behalf of us that is not included in these Terms or any document expressly referred to in them.
5. How the Contract is Formed Between You and Us
5.1 Our order process allows you to review and correct any errors before submitting your order. Please ensure you read and verify your order at each stage of the process.
5.2 After placing an order, you will receive an e-mail acknowledging receipt of your order. However, this does not mean that your order has been accepted. Acceptance of your order will occur as described in clause 5.3.
5.3 We will confirm acceptance of your order by sending you an e-mail confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us is only formed when we send you the Dispatch Confirmation.
5.4 If we cannot supply a Product you ordered, due to reasons such as the Product being out of stock, no longer available, or an error in the price as described in clause 10.4, we will notify you by e-mail and will not process your order. If you have already paid for the Products, we will refund the full amount of the order price as soon as possible.
6. Our Right to Vary These Terms
6.1 We may update these Terms from time to time in the following circumstances:
a. Changes in our payment acceptance methods;
b. Changes in applicable laws and regulatory requirements;
c. As necessary in response to current trading conditions or the broader business environment, whether locally, nationally, or internationally.
6.2 The Terms in effect at the time of ordering will apply to the Contract between you and us.
6.3 When we revise these Terms, we will notify you by updating the date at the top of this page.
7. Cancellation and Returns
7.1 You have the right to cancel your order within the period specified in clause 7.3. If you change your mind or decide you do not want to keep a Product, you can notify us to cancel the order and receive a refund. We will attempt to stop the dispatch of your Product, but if this is not possible, you should return the Product to us upon receipt, and we will process your refund according to these Terms. Consumer cancellation advice is available from local Citizens’ Advice Bureaus or Trading Standards offices.
7.2 This cancellation right does not apply to: (i) newspapers, periodicals, or magazines; or (ii) unsealed audio, video recordings, or computer products.
7.3 Your right to cancel expires 28 days from the day after you receive: the Product (for a single item order); or the last Product (for multiple items).
7.4 Information on your right to cancel and instructions on how to exercise it will be provided in the Dispatch Confirmation.
7.5 To cancel an order, notify us via our Contact Us page and keep a copy of your cancellation notification. If you have received the Products, return them promptly (within 14 days) and bear the direct cost of returning the Products unless they are faulty or not as described. We will refund the price paid for the Products in accordance with clause 7.6.
7.6 If you cancel your order, we will:
a. Refund the price you paid. We may reduce your refund if the Product’s value has decreased due to handling beyond what is necessary to assess its nature, characteristics, and functioning. If we incur direct costs for returning the Product (e.g., ‘return to sender’), we may deduct these from your refund, unless the Product is faulty or not as described.
b. Process the refund promptly, within 14 days of: (i) receiving the returned Product or evidence of its return; or (ii) receiving notice of cancellation if the Product has not been received.
7.7 Refunds will be issued to the credit or debit card used for payment. For BACS or cheque payments, refunds will be issued in the same manner.
8. Delivery
8.1 Delivery times and charges vary depending on Product availability and your address. Allow extra time for international deliveries.
8.2 We will make reasonable efforts to deliver your order by the estimated delivery date provided in the Dispatch Confirmation, within 30 days from that date unless the Products are pre-order or print-on-demand items, in which case we will agree on a specific date. If we cannot meet the estimated date due to circumstances beyond our control, we will notify you with a revised date.
8.3 Delivery is complete when the Products are delivered to the address you provided. We are not liable for delays or issues resulting from an incorrect address.
8.4 If no one is available to accept delivery, we will leave a note indicating that the Products are held securely by our carrier or that they have been left with a neighbor or in a secure place. You can contact the carrier as instructed on the note to arrange redelivery.
8.5 If we cannot deliver your entire order at once due to stock shortages or operational reasons, we may deliver in instalments at no additional cost to you. However, if you request delivery in instalments, we may charge extra. Each instalment forms a separate contract under these Terms. A delay or fault in one instalment does not entitle you to cancel other instalments.
8.6 You are responsible for the Products once delivery is completed.
8.7 Ownership of the Products transfers to you only when we have received full payment, including all applicable delivery charges.
9. International Delivery
9.1 We deliver to most countries globally, but some Products may have restrictions for certain international destinations. Contact us before placing an order if you are located outside the UK.
9.2 Orders for international delivery may be subject to import duties and taxes once they reach the destination. We have no control over these charges and cannot predict their amount.
9.3 You are responsible for paying any import duties and taxes. Contact your local customs office for more information before placing your order.
9.4 You must adhere to all applicable laws and regulations of the destination country. We are not liable if you violate any such laws.
10. Price of Products and Delivery Charges
10.1 Product prices are as quoted on our site at the time of listing. We strive to ensure prices are correct, but if we discover an error, see clause 10.4 for how we will handle it.
10.2 Prices may change, but such changes will not affect orders confirmed with a Dispatch Confirmation.
10.3 Product prices include VAT or equivalent tax at the current rate for the country of origin. If VAT or tax rates change between your order and delivery, we will adjust the tax you pay unless payment was made in full before the change.
10.4 Despite our efforts, some products may be incorrectly priced. During dispatch:
a. If the correct price is lower than the listed price, we will charge the lower amount. We are not obligated to provide the product at an incorrect (lower) price if the error is obvious and recognizable.
b. If the correct price is higher, we will inform you and offer the option to purchase at the correct price or cancel the order. We will not process the order until we receive your instructions. If we cannot contact you, we will cancel the order and notify you in writing.
10. How to Pay
11.1 Payments for Products can be made using a debit or credit card. We accept the following cards:
- VISA debit & credit card
- MasterCard debit & credit card
12. Damaged or Defective Products
12.1 Business Customers: If the Products delivered to you are damaged, defective, incorrect, or in the wrong quantity, you must notify us within 14 days of delivery. If you do not receive the Products within 7 working days of dispatch, you must notify us within 14 days of the dispatch date. Failure to notify us within these timescales will mean we are not liable. If notified within the specified period, we may, at our discretion:
- Replace or repair the Product,
- Refund the amount you paid for the Product to the original payment method, or
- Address any shortage or non-delivery of the Products. Except as provided in clause 12.2, this is our only obligation regarding delivery issues or the condition of the Products.
12.2 Consumers: We are legally required to supply Products that conform to the Contract. If the Products are not as described, unfit for purpose, or of unsatisfactory quality at delivery, your legal rights include:
- A refund within 28 days of delivery.
- After 28 days, you may be entitled to a repair or replacement, or a partial refund if these remedies are unsuccessful. For advice on your legal rights, consult your local Citizens’ Advice Bureau or Trading Standards office.
13. Our liability if you are a business customer (This clause 13 only applies if you are a business.)
13.1 We supply the Products solely for your internal business use, and you agree not to use the Products for resale purposes.
13.2 Limitations on Liability: We do not limit or exclude our liability for:
a. Death or personal injury caused by our negligence,
b. Fraud or fraudulent misrepresentation,
c. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession),
d. Defective products under the Consumer Protection Act 1987.
13.3 Exclusions of Liability: Except as stated in clause 13.2, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
a. Loss of profits, sales, business, or revenue,
b. Loss or corruption of data, information, or software,
c. Loss of business opportunity,
d. Loss of anticipated savings,
e. Loss of goodwill, or
f. Any indirect or consequential loss.
13.4 Limitation of Liability: Subject to clauses 13.2 and 13.3, our total liability to you for all other losses arising under or in connection with the Contract shall not exceed 150% of the price of the Products.
13.5 No Additional Warranties: Except as expressly stated in these Terms, we do not make any representations, warranties, or undertakings regarding the Products. Any implied representations, conditions, or warranties are excluded to the fullest extent permitted by law. We are not responsible for ensuring that the Products meet your specific needs or purposes.
14. Our liability if you are a consumer (This clause 14 only applies if you are a consumer.)
14.1 Foreseeable Loss or Damage: If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence. However, we are not liable for any loss or damage that is not foreseeable. Foreseeable loss or damage is defined as that which was an obvious consequence of our breach or which was contemplated by both you and us at the time we entered into the Contract.
14.2 Limitation of Use: Unless otherwise agreed, we supply the Products for domestic and private use only. You agree not to use the Products for commercial, business, or resale purposes. We are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 Exclusions from Limitation: We do not exclude or limit our liability for:
a. Death or personal injury caused by our negligence,
b. Fraud or fraudulent misrepresentation,
c. Breach of your legal rights related to the Products, including the right to receive Products that are as described, match the information provided, are of satisfactory quality, fit for any particular purpose made known to us, and for defective products under the Consumer Protection Act 1987.
15. Events Outside Our Control
15.1 Liability for Non-Performance: We are not liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract caused by an Event Outside Our Control. An Event Outside Our Control is defined in clause 15.2.
15.2 Definition of Event Outside Our Control: An Event Outside Our Control refers to any act or event beyond our reasonable control. This includes, but is not limited to:
a. Strikes, lock-outs, or other industrial action by third parties,
b. Civil commotion, riots, invasions, terrorist attacks or threats, war (declared or not), or preparations for war,
c. Fire, explosions, storms, floods, earthquakes, subsidence, epidemics, or other natural disasters,
d. Failures in public or private telecommunications networks, or issues with transportation means such as railways, shipping, aircraft, or motor transport.
15.3 Response to an Event Outside Our Control:
a. We will notify you as soon as reasonably possible if an Event Outside Our Control affects our performance.
b. Our obligations will be suspended and the time for performance extended for the duration of the Event Outside Our Control. If the Event Outside Our Control impacts the delivery of Products, we will reschedule the delivery date with you once the event is over.
16. Communications Between Us
16.1 Definition of “In Writing”: When these Terms refer to “in writing,” it includes communication by e-mail.
16.2 Contacting Us in Writing: If you need to contact us or provide notice in writing, you may do so via e-mail. We will acknowledge receipt of your communication by responding in writing, typically by e-mail. If you are a consumer and wish to cancel under clause 7, follow the instructions provided in that clause.
16.3 Receiving Notices: If we need to contact you or give notice, we will do so via e-mail or by pre-paid post to the address provided in your order.
16.4 Deemed Receipt for Businesses: For business customers:
- Notices sent by us or by you will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after posting a letter.
- To prove service, it is sufficient to show that a letter was correctly addressed, stamped, and posted, or that an e-mail was sent to the correct address.
17. Other Important Terms
17.1 Transfer of Rights and Obligations: We may transfer our rights and obligations under a Contract to another organization without affecting your rights or our obligations under these Terms.
17.2 Transferring Your Rights: You may transfer your rights or obligations under these Terms to another person only with our written consent. However, if you are a consumer and purchased a Product as a gift, you may transfer the benefit of our warranty (as detailed in clause 12) to the recipient of the gift without needing our consent.
17.3 Third-Party Rights: This contract is between you and us. No other person has any rights to enforce its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. The recipient of a gift Product will benefit from our warranty under clause 12, but neither they nor you need their consent to cancel or make changes to these Terms.
17.4 Severability: Each paragraph of these Terms operates independently. If any court or authority finds any paragraph unlawful or unenforceable, the remaining paragraphs will continue in full force.
17.5 Waiver of Rights: If we do not insist on the performance of any obligations under these Terms, or if we delay in enforcing our rights, it does not mean we have waived our rights or that you are not required to comply. Any waiver of a default must be in writing and does not imply a waiver of any future defaults.
17.6 Governing Law: These Terms are governed by English law. Any Contract for the purchase of Products through our site and any dispute or claim arising from it will be governed by English law. Both parties agree that the courts of England will have non-exclusive jurisdiction to resolve any disputes. The United Nations Convention on the International Sale of Goods 1980 (Vienna Convention) does not apply.
